DATABANK AND INFORMATION SERVICES
| Type of Frontline Services | Fees | Forms | Processing Time (Under Normal Circumstances) | Person In- Charge |
| Library Services Walk-in Research Borrowing/Returning Books and Publications |
None |
Researcher's Control Form and Borrower's Logbook |
2 minutes |
Statistical Staff/Information Officer |
| Telephone Research
Data Request (Limited to 3 data/figures request) |
None |
None |
5 minutes |
Statistical Staff/Information Officer |
| Data Services (www.psa.gov.ph) (rssoarmm.psa.gov.ph) Downloading Press Release and Statistical Data Official data requests and other data not available for download |
None None |
None Official letter-request/e-mail (addressed to PSA Director/Chief Statistical Specialist) |
5 minutes Variable |
Statistical Staff/Information Officer |
| Special tabulations/Public Use File (PUF) data tabulations | For costing, depending on the tasks involved in generating the data requested | Official letter-request/e-mail (addressed to PSA CO/RO/PO Heads) | Variable | Statistical Staff/Information Officer/Programmer/Subject Matter Specialist |
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 12:00 Noon and 1:00 PM - 5:00 PM |
| Who May Avail of the Service: | Researchers, students and others who are in need of statistical data for their academic researches, Feasibility studies and the like. |
| What are the Requirements: | 1. Valid Identification Card (ID) to be presented to the guard on duty or to the library staff. |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| Library Services Walk-in Research |
||||||
| 1 | Accomplishes the Researcher's Control Form in the counter. Indicate the data to be researched. | Evaluates the data to be researched. If available in the library, get the books/publications from the shelf. If not available, refer the researcher to other agencies where the requested publications may be secured. | 2 minutes | Statistical Staff/Information Officer | None | Researcher's Control Form |
| 2 | Looks for a vacant seat at the Library. | Requests the researcher to fill-in the Acknowledgement Form if the data to be researched are available. | 1 minutes | Statistical Staff/Information Officer | None | Acknowledgement Form |
| Borrowing Books/Publications | ||||||
| 1 | Accomplishes the Borrower's Logbook in the Library. Indicate the borrower's name, title of the publication, date borrowed, address, signs the logbook and presents valid ID. | Evaluates if the logbook is completely filled up. Get the publications from the shelf and give it to the researcher and informs him/her when he/she should return the publications. | 2 minutes | Statistical Staff/Information Officer | None | Researcher's Borrower's Logbook |
| 2 | Researcher brings home the publications. | |||||
| Returning Borrowed Books/Publications | ||||||
| 1 | Returns the books/publications borrowed to the Statistical Staff assigned at the Library | Inspects the books/publications returned. Indicates the date when the publication was returned. | 2 minutes | Statistical Staff/Information Officer | None | Researcher's Borrower's Logbook |
| 2 | Wait for your identification card. | Returns the identification card to the researcher. | 1 minute | Statistical Staff/Information Officer | None | |
| Telephone Research | ||||||
| 1 | Identify yourself and give the name of your school/office and the purpose of the research. | Writes the researcher's name, school/office and the requested data in the Researcher's Control Form. | 2 minutes | Statistical Staff/Information Officer | None | Researcher's Control Form |
| 2 | Requests politely for the needed data | Dictates on the phone the requested data, if readily available. Otherwise, advice the caller to call back after 5 minutes. [Note: The library is allowed to give a maximum of three data/figures through telephone.] | 5 minutes | Statistical Staff/Information Officer | None | |
CIVIL REGISTRATION SERVICES
| Type of Frontline Services | Fees | Forms | Processing Time (Under Normal Circumstances) | Person In- Charge |
| Copy Issuance of Civil Registry Documents (Birth/Marriage/Death/Documents Affected by Court Decrees/Legal Instruments/RA 9048/CEMAR/CENOMAR) | ||||
| Walk-in Applications CRS Outlets | PhP 155.00 - Birth/Marriage/Death
PhP 210.00 - Certificate of No Marriage Record (CENOMAR) |
Application Form (Birth/Marriage/Death)
Application Form (CENOMAR) |
2 hours (within a day) 2 hours (within a day) |
CRS Outlets - Screeners/Request Service Officers/Collectiong Officers/Outlet Supervisors |
| Processing of BREQS Request from partner LGUs/Agency | PhP 155.00 - Birth/Marriage/Death
PhP 210.00 - Certificate of No Marriage Record (CENOMAR) |
Application Form (Birth/Marriage/Death)
Application Form (CENOMAR) |
1 day 1 day |
BREQS In-charge; CRS Outlets-Screeners/Request Service Officers/Collecting Officers/Outlet Supervisors |
| Processing of Certificate of Registration of the Authority to Solemnize Marriage (CRASM) | ||||
| Processing of CRASM with complete requirements/documents from the Field Office or Provincial Office | PhP 500.00 (to be paid at PSO) | SO Application Form (SO Form 1) | 5 days | Registration Officer IV/Outlet Supervisor
Field Office/Regional Office |
| Issuance of a Certified True Copy of CRASM | PhP 100.00 | SO Request Form | 1 day | |
| Issuance of other certifications | ||||
| Public Assistance/Counseling on Civil Registration Matters | ||||
| Request for Assistance via Telephone; Letter; Referral; Personal Appointment | None | Care Officer; Outlet Supervisor; Registration Officer IV; CRASD Chief; RD | ||
| Acceptance of Civil Registry Documents for Electronic Endorsement | ||||
| Acceptance of Civil registry Documents for electronic endorsement | None | None | 2 hours | Electronic Endorsement In-charge |
| Acceptance of Priority Loading Cases of Civil Registry Documents | ||||
| Acceptance of priority loading cases of Civil Registry Documents | None | None | 2 hours | Priority Loading In-charge |
Copy Issuance of Civil Registry Documents
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 5:00 PM, No Noon Breaks |
| Who May Avail of the Service: | General Public |
| What are the Requirements: | 1. Filled up - Application Form (AF) (Birth/Marriage/Death/CENOMAR) 2. Valid ID is required for both owner and requester of document. Authorization and ID of the document owner together with the requester's ID are required if the requester is not any of the following: a) document owner; b) his or her parent; c) his or her spouse; d) his/her direct descendant; e) legal guardian/institution in-charge, if minor. |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| 1 | Gets the AF from the Information Marshall and fill up the required information from the AF | Distributes the AF and provides short briefing | 5 minutes | Information Marshall | AF | |
| 2 | Proceeds to the Screener | Screens the AF to check if information is complete, consistent and readable. | 5 minutes | Screener | AF | |
| 3 | Pay to the Cashier/Collecting Officer | Issues Official Receipt (OR) and stamps OR for the date and time of release
Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch)) |
5 minutes 45 minutes |
Cashier/Collecting Officer Request Service Officer |
PhP 155.00 for Birth, Marriage, Death and PhP 210.00 for Certificate of No Marriage (CENOMAR)/Certificate of Marriage (CEMAR) |
AF |
| 4 | Proceeds to the Releasing Area | Releases requested documents to the clients | 5 minutes | Releasing Clerk | ||
| 5 | Proceeds to Public Assistance Desk if there are queries about the requested document | Attends to the queries of the client | Variable | Public Assistance/Desk Officer/Outlet Supervisor/Outlet Manager | ||
| END OF TRANSACTION | ||||||
Copy Issuance of Civil Registry Documents
Batch Request Entry System (BREQS)
(MOA with Partner Agencies/LGU/Travel Agency/Academe/NGO)
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 5:00 PM |
| Who May Avail of the Service: | Partner Agencies/LGU/Travel Agency |
| What are the Requirements: | 1. Filled up - Application Form (AF) (Birth/Marriage/Death/CENOMAR) 2. Batch Request Data File and Transmittal |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| 1 | Submits data file, transmittal and payment from the representative of the partner agency | Receives the USB containing the BREQS data file, Transmittal List and the Batch Submission Slip and inform the representative of the schedule of release
Turn-over to the Collecting Officer Prints Official Receipt (OR) Encodes batch requested document |
30 minutes 30 minutes 1 hour 1-6 hours |
BREQS In-charge BREQS In-charge Cashier/Collecting Officer Request Service Officer |
PhP 155.00 + per copy for birth, marriage, death PhP 210.00 + per copy for CENOMAR |
Transmittal form and Batch Submission Slip |
| 2 | Proceeds to the Servicing Outlet on the indicated schedule of release | Servicing Outlet releases batch results and OR to the BREQS user | BREQS In-charge | |||
| END OF TRANSACTION | ||||||
Public Assistance/Counseling on Civil Registration Matter
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 5:00 PM |
| Who May Avail of the Service: | General Public |
| What are the Requirements: | None |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| 1 | Logs on to the visitor's log book | Attends to the queries of the client | Variable | Care Officer; Outlet Supervisor; Registration Officer IV; CRASD Chief; RD | None | |
| END OF TRANSACTION | ||||||
Acceptance of Civil Registry Documents for Electronic Endorsement
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 5:00 PM |
| Who May Avail of the Service: | Local Civil Registry Offices |
| What are the Requirements: | 1. Endorsement Letter/Transmittal from the LCRO 2. Valid Identification Card of the LCR or Staff |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| 1 | Proceeds to the in-charge and presents ID and documents with letter/transmittal | Receives the Endorsement letter/transmittal and checks the ID Screen the documents and prepare acknowledgement receipt or feedback form and have it signed by the signing officer |
3 minutes with 5-minute allowable time 10 minutes to 1 hour and 40 minutes (depending on the volume of transaction) |
Electronic Endorsement In-charge
Electronic Endorsement In-charge |
None | None |
| 2 | Receives the endorsement stub/feedback form | Informs the client of the follow-up date | 5 minutes | Electronic Endorsement In-charge | None | None |
| END OF TRANSACTION | ||||||
Acceptance of Priority Loading Cases of Civil Registry Documents
| Schedule of Availability of Service: | Monday to Friday 8:00 AM - 5:00 PM |
| Who May Avail of the Service: | Local Civil Registry Offices |
| What are the Requirements: | 1. Endorsement Letter/Transmittal from the LCRO 2. Valid Identification Card of the LCR or Staff |
| How to Avail of the Service: |
| Step | Applicant/Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person In- Charge | Fees | Form |
| 1 | Proceeds to the in-charge and presents ID and letter/transmittal | Receives the Endorsement letter/transmittal and checks the ID
Screen the documents and prepares endorsement stub/feedback form and have it signed by the signing officer |
3 minutes with 5-minute allowable time
10 minutes to 1 hour and 40 minutes (depending on the volume of transaction) |
Priority Loading In-charge
Priority Loading In-charge |
None | None |
| 2 | Receives the acknowledgement receipt form/feedback form | Informs the client of the follow-up date | 5 minutes | Priority Loading In-charge | None | None |
| END OF TRANSACTION | ||||||
LIST OF VALID I.D's:
- Office/ Company I.D.
- School I.D (unexpired)
- SSS/GSIS/PAG-IBG/Philhealth
- Professional License
- Senior Citizen's I.D.
- Drivers License
- Passport
- NBI Clearance
- Police Clearance I.D.
- TIN Card.
- PhilPost I.D.
- Voter's I.D.
- PWD I.D.
We are OPEN! Monday-Friday (7am-5pm)
- No Noon Break!
- All clients within the premises after 4:00pm will still be served.