Notice and Advisory to the Public

Reference Number: 2020-008
Release Date: Thursday, January 9, 2020
Notice is hereby given to the public that the Agreement between the Philippine Statistics Authority (PSA) and Pilipinas Teleserv Inc. (Teleserv) on requests for civil registry documents (birth, marriage, death certificates, certificate of no marriage/advisory on marriages) through PSA Helpline Plus, has been officially terminated effective 20 December 2019.
In view of such termination, Teleserv is no longer authorized to receive requests for civil registry documents from any party. Any transaction made with Teleserv through PSA Helpline Plus will not be honored by PSA.
Aside from the 40 Regional/Provincial Outlets and Batch Request Entry System (BREQS) partners from SM Malls and LGU partners, online request for civil registry documents can still be catered by PSA Serbilis at
National Statistician and Civil Registrar General