CITIZEN'S CHARTER

DATABANK AND INFORMATION SERVICES


Type of Frontline Services Fees Forms Processing Time (Under Normal Circumstances) Person In- Charge
Library Services
Walk-in Research

Borrowing/Returning Books and Publications

None

Researcher's Control Form and Borrower's Logbook

2 minutes

Statistical Staff/Information Officer

Telephone Research

Data Request (Limited to 3 data/figures request)

None

None

5 minutes

Statistical Staff/Information Officer

Data Services
(www.psa.gov.ph)
(rssoarmm.psa.gov.ph)

Downloading Press Release and Statistical Data

Official data requests and other data not available for download

None

None

None

Official letter-request/e-mail (addressed to PSA Director/Chief Statistical Specialist)

5 minutes

Variable

Statistical Staff/Information Officer

Special tabulations/Public Use File (PUF) data tabulations For costing, depending on the tasks involved in generating the data requested Official letter-request/e-mail (addressed to PSA CO/RO/PO Heads) Variable Statistical Staff/Information Officer/Programmer/Subject Matter Specialist

Schedule of Availability of Service: Monday to Friday 8:00 AM - 12:00 Noon and 1:00 PM - 5:00 PM
Who May Avail of the Service: Researchers, students and others who are in need of statistical data for their academic researches, Feasibility studies and the like.
What are the Requirements: 1. Valid Identification Card (ID) to be presented to the guard on duty or to the library staff.
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
Library Services
Walk-in Research
1 Accomplishes the Researcher's Control Form in the counter. Indicate the data to be researched. Evaluates the data to be researched. If available in the library, get the books/publications from the shelf. If not available, refer the researcher to other agencies where the requested publications may be secured. 2 minutes Statistical Staff/Information Officer None Researcher's Control Form
2 Looks for a vacant seat at the Library. Requests the researcher to fill-in the Acknowledgement Form if the data to be researched are available. 1 minutes Statistical Staff/Information Officer None Acknowledgement Form
Borrowing Books/Publications
1 Accomplishes the Borrower's Logbook in the Library. Indicate the borrower's name, title of the publication, date borrowed, address, signs the logbook and presents valid ID. Evaluates if the logbook is completely filled up. Get the publications from the shelf and give it to the researcher and informs him/her when he/she should return the publications. 2 minutes Statistical Staff/Information Officer None Researcher's Borrower's Logbook
2 Researcher brings home the publications.          
Returning Borrowed Books/Publications
1 Returns the books/publications borrowed to the Statistical Staff assigned at the Library Inspects the books/publications returned. Indicates the date when the publication was returned. 2 minutes Statistical Staff/Information Officer None Researcher's Borrower's Logbook
2 Wait for your identification card. Returns the identification card to the researcher. 1 minute Statistical Staff/Information Officer None  
Telephone Research
1 Identify yourself and give the name of your school/office and the purpose of the research. Writes the researcher's name, school/office and the requested data in the Researcher's Control Form. 2 minutes Statistical Staff/Information Officer None Researcher's Control Form
2 Requests politely for the needed data Dictates on the phone the requested data, if readily available. Otherwise, advice the caller to call back after 5 minutes. [Note: The library is allowed to give a maximum of three data/figures through telephone.] 5 minutes Statistical Staff/Information Officer None  

 

CIVIL REGISTRATION SERVICES


Type of Frontline Services Fees Forms Processing Time (Under Normal Circumstances) Person In- Charge
Copy Issuance of Civil Registry Documents (Birth/Marriage/Death/Documents Affected by Court Decrees/Legal Instruments/RA 9048/CEMAR/CENOMAR)
Walk-in Applications CRS Outlets PhP 155.00 - Birth/Marriage/Death

PhP 210.00 - Certificate of No Marriage Record (CENOMAR)

Application Form (Birth/Marriage/Death)

Application Form (CENOMAR)

2 hours (within a day)

2 hours (within a day)

CRS Outlets - Screeners/Request Service Officers/Collectiong Officers/Outlet Supervisors
Processing of BREQS Request from partner LGUs/Agency PhP 155.00 - Birth/Marriage/Death

PhP 210.00 - Certificate of No Marriage Record (CENOMAR)

Application Form (Birth/Marriage/Death)

Application Form (CENOMAR)

1 day

1 day

BREQS In-charge; CRS Outlets-Screeners/Request Service Officers/Collecting Officers/Outlet Supervisors
Processing of Certificate of Registration of the Authority to Solemnize Marriage (CRASM)
Processing of CRASM with complete requirements/documents from the Field Office or Provincial Office PhP 500.00 (to be paid at PSO) SO Application Form (SO Form 1) 5 days Registration Officer IV/Outlet Supervisor

Field Office/Regional Office

Issuance of a Certified True Copy of CRASM PhP 100.00 SO Request Form 1 day
Issuance of other certifications
Public Assistance/Counseling on Civil Registration Matters
Request for Assistance via Telephone; Letter; Referral; Personal Appointment None     Care Officer; Outlet Supervisor; Registration Officer IV; CRASD Chief; RD
Acceptance of Civil Registry Documents for Electronic Endorsement
Acceptance of Civil registry Documents for electronic endorsement None None 2 hours Electronic Endorsement In-charge
Acceptance of Priority Loading Cases of Civil Registry Documents
Acceptance of priority loading cases of Civil Registry Documents None None 2 hours Priority Loading In-charge

Copy Issuance of Civil Registry Documents


Schedule of Availability of Service: Monday to Friday 8:00 AM - 5:00 PM, No Noon Breaks
Who May Avail of the Service: General Public
What are the Requirements: 1. Filled up - Application Form (AF) (Birth/Marriage/Death/CENOMAR)
2. Valid ID is required for both owner and requester of document. Authorization and ID of the document owner together with the requester's ID are required if the requester is not any of the following: a) document owner; b) his or her parent; c) his or her spouse; d) his/her direct descendant; e) legal guardian/institution in-charge, if minor.
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
1 Gets the AF from the Information Marshall and fill up the required information from the AF Distributes the AF and provides short briefing 5 minutes Information Marshall   AF
2 Proceeds to the Screener Screens the AF to check if information is complete, consistent and readable. 5 minutes Screener   AF
3 Pay to the Cashier/Collecting Officer Issues Official Receipt (OR) and stamps OR for the date and time of release

Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch))

5 minutes

45 minutes

Cashier/Collecting Officer

Request Service Officer

PhP 155.00 for Birth, Marriage, Death and
PhP 210.00 for Certificate of No Marriage (CENOMAR)/Certificate of Marriage (CEMAR)
AF
4 Proceeds to the Releasing Area Releases requested documents to the clients 5 minutes Releasing Clerk    
5 Proceeds to Public Assistance Desk if there are queries about the requested document Attends to the queries of the client Variable Public Assistance/Desk Officer/Outlet Supervisor/Outlet Manager    
END OF TRANSACTION

Copy Issuance of Civil Registry Documents
Batch Request Entry System (BREQS)
(MOA with Partner Agencies/LGU/Travel Agency/Academe/NGO)


Schedule of Availability of Service: Monday to Friday 8:00 AM - 5:00 PM
Who May Avail of the Service: Partner Agencies/LGU/Travel Agency
What are the Requirements: 1. Filled up - Application Form (AF) (Birth/Marriage/Death/CENOMAR)
2. Batch Request Data File and Transmittal
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
1 Submits data file, transmittal and payment from the representative of the partner agency Receives the USB containing the BREQS data file, Transmittal List and the Batch Submission Slip and inform the representative of the schedule of release

Turn-over to the Collecting Officer

Prints Official Receipt (OR)

Encodes batch requested document

30 minutes

30 minutes

1 hour

1-6 hours

BREQS In-charge

BREQS In-charge

Cashier/Collecting Officer

Request Service Officer

PhP 155.00 + per copy for birth, marriage, death

PhP 210.00 + per copy for CENOMAR

Transmittal form and Batch Submission Slip
2 Proceeds to the Servicing Outlet on the indicated schedule of release Servicing Outlet releases batch results and OR to the BREQS user   BREQS In-charge    
END OF TRANSACTION

Public Assistance/Counseling on Civil Registration Matter


Schedule of Availability of Service: Monday to Friday 8:00 AM - 5:00 PM
Who May Avail of the Service: General Public
What are the Requirements: None
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
1 Logs on to the visitor's log book Attends to the queries of the client Variable Care Officer; Outlet Supervisor; Registration Officer IV; CRASD Chief; RD None  
END OF TRANSACTION

Acceptance of Civil Registry Documents for Electronic Endorsement


Schedule of Availability of Service: Monday to Friday 8:00 AM - 5:00 PM
Who May Avail of the Service: Local Civil Registry Offices
What are the Requirements: 1. Endorsement Letter/Transmittal from the LCRO
2. Valid Identification Card of the LCR or Staff
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
1 Proceeds to the in-charge and presents ID and documents with letter/transmittal Receives the Endorsement letter/transmittal and checks the ID

Screen the documents and prepare acknowledgement receipt or feedback form and have it signed by the signing officer

3 minutes with 5-minute allowable time

10 minutes to 1 hour and 40 minutes (depending on the volume of transaction)

Electronic Endorsement In-charge

Electronic Endorsement In-charge

None None
2 Receives the endorsement stub/feedback form Informs the client of the follow-up date 5 minutes Electronic Endorsement In-charge None None
END OF TRANSACTION

Acceptance of Priority Loading Cases of Civil Registry Documents


Schedule of Availability of Service: Monday to Friday 8:00 AM - 5:00 PM
Who May Avail of the Service: Local Civil Registry Offices
What are the Requirements: 1. Endorsement Letter/Transmittal from the LCRO
2. Valid Identification Card of the LCR or Staff
How to Avail of the Service:  

Step Applicant/Client Service Provider Duration of Activity (Under Normal Circumstances) Person In- Charge Fees Form
1 Proceeds to the in-charge and presents ID and letter/transmittal Receives the Endorsement letter/transmittal and checks the ID

Screen the documents and prepares endorsement stub/feedback form and have it signed by the signing officer

3 minutes with 5-minute allowable time

10 minutes to 1 hour and 40 minutes (depending on the volume of transaction)

Priority Loading In-charge

Priority Loading In-charge

None None
2 Receives the acknowledgement receipt form/feedback form Informs the client of the follow-up date 5 minutes Priority Loading In-charge None None
END OF TRANSACTION
LIST OF VALID I.D's:
  • Office/ Company I.D.
  • School I.D (unexpired)
  • SSS/GSIS/PAG-IBG/Philhealth
  • Professional License
  • Senior Citizen's I.D.
  • Drivers License
  • Passport
  • NBI Clearance
  • Police Clearance I.D.
  • TIN Card.
  • PhilPost I.D.
  • Voter's I.D.
  • PWD I.D.
We are OPEN! Monday-Friday (7am-5pm)
  • No Noon Break!
  • All clients within the premises after 4:00pm will still be served.